This happened to me too! The computer had to be shut down and restarted I kid you not at least 5 times during my test! My math drop down menu wasn't working, but the timer was still going while I went to get help and while she shut it down. It's not that the computer glitch makes you answer wrong, but it is difficult to stay focused for a long period of time. The computer glitches stretched out my test an extra hour. By the time I was finished I was exhausted ahaha. Needless to say I will be taking the ASTB again and my advice to anyone taking the test is if your experiencing technical difficulties- RESCHEDULE! Why risk under performing on one of only 3 possible attempts?It was my last try, studied for about a month but the test kept restarting/stalling due to an update. and ended up lower scores then second try.
Recruiter said to try but didn't give an indication to chances. It was also noted that I couldn't take it a fourth time although the test was bugged and caused scores to be lowered.