IT != software development, and Jira has plenty of competitors . . .
I know. I use Jira and Bitbucket every day.
But the stated problem areas of...
- Communication totally sucks, both external and internal.
- Have to describe symptoms over and over.
- Shift change and another tech starts over and repeats half of what already done.
- I put everything on the stereotype of an IT guy. Nice enough, but unable to communicate well enough, even with each other, to be effective.
can all be resolved partially or fully with Jira or something like it (Trello, if you want it to be even simpler, such as for a small office).