First of all, there is no need to extend anything. Go to a REAL Cingular store, not a mall booth or some crappy agent, and have them call the 800 number listed before. Also ask them to BACKPAY the two months it will take the discount to affect your bill. If you ever call 611 and nothing is getting resolved, ask to speak with their supervisor, it always works, and if you are trying to have something changed on your bill, and the supervisor "can't do anything about it," ask him/her to speak with someone who can.
Last thing about Cingular, if you live in Kingsville, and the network is busy all the time even though you are getting a signal, you need to get a 64K sim card, which can pick up AT&T towers in this dump. Look at your sim card, and if it says 32K, get it replaced if you are in Kingsville and getting Network Busy all the tme. I called Cingular and asked them for a new SIM card, and they wanted to charge me something like $30 + shipping. I told them that it's not my problem that their phones are giving me network busy here in Kingsville 99% of the time. The rep on the phone said that she could not give me a free SIM card, so I asked her to speak to someone who could. Two days later a FEDEX guy showed up with my card, and I have not had any interruptions with the network.
My point is, you tell them what you want done. They don't want to loose you as a customer.
Last thing about Cingular, if you live in Kingsville, and the network is busy all the time even though you are getting a signal, you need to get a 64K sim card, which can pick up AT&T towers in this dump. Look at your sim card, and if it says 32K, get it replaced if you are in Kingsville and getting Network Busy all the tme. I called Cingular and asked them for a new SIM card, and they wanted to charge me something like $30 + shipping. I told them that it's not my problem that their phones are giving me network busy here in Kingsville 99% of the time. The rep on the phone said that she could not give me a free SIM card, so I asked her to speak to someone who could. Two days later a FEDEX guy showed up with my card, and I have not had any interruptions with the network.
My point is, you tell them what you want done. They don't want to loose you as a customer.