I was concerned that approaching my service year, not a single course was approved (at least going by the points total provided by customer service). The person I talked to at -912 was surprised and did some research. It turns out that the number customer service has provide all year, was the points total up to my last anniversary date. All the courses approved since then were placed in a second column (regardless of which service year the points go to) and customer service wasn’t mentioning this number.
That is correct. Usually they will give you the point total - not including - what you have earned in your current anniversary year. Make sure you ask them for the current anniversary year, your cumulative total and to be safe - is the current anniversary year included in the cumulative total (almost always no.)