On the flip side I've had really good luck with moving companies. Other than a really, really cheap table I couldn't wait to get rid of, everything I've had has made it intact. Personal property offices, have been another story. Relatively surly civilians who are more concerned with satisfaction surveys than getting their jobs done.
My worst move was the pack-up out of Hawaii. Horrible packing and stuff was bent and broken and it was as if it was their first time packing stuff in the sealable crates. Otherwise, I've had good luck. But the "improved" web service to make moving "easy" is just not doing it for me. And since when did it take a moving company 15 days to get from FL to CA? I'm happy if it actually does take that long, but I've seen them far more motivated to get stuff across the country.
Then again, it took my HHG 70+ days to go from San Diego to HI. Living out of the Q weeks, only to go to the boat and return with out your stuff sucks.