Respectfully, there are two sides to the McDonalds coffee story. McDonalds systematically served coffee at 180+ degrees - a temperature that will cause 3rd degree burns in 3-12 seconds. This elderly lady received 3rd degree burns over 6% of her body, mainly on her genitals. She was hospitalized for 8 days and underwent skin grafts. She required two years of treatment. Bottom line - this was not a frivolous injury.
Everyone loves this story because of her 2.5 million dollar verdict - it is tossed around casually as an example of our legal system run amok. The rest of the story is that the trial court reduced her recovery to 640,000. She would later receive a lesser undisclosed amount after settling.
Even though this incident is held out as an egregious instance that typifies American tort law - perhaps it is more an example of corporate unresponsiveness. That lady initally only asked that her 11,000 medical bills be paid, to which McDonalds responded by offering her only 800.00.