Sabre,
Maybe you will get lucky and this topic will be yours to discuss during BOLTC!
Ombudsman – Playing an Important Role in the Lives of Military Families
Story Number: NNS030819-12
Release Date: 8/19/2003 2:13:00 PM
By Kaylee LaRocque, Naval Air Station Jacksonville Public Affairs
JACKSONVILLE, Fla. (NNS) -- Thirty-three years ago, Chief of Naval Operations Adm. Elmo Zumwalt established the Navy Family Ombudsman Program to provide a liaison between commanding officers (CO) and military family members. He took this concept from a program used in the 19th century in Scandinavia, when ombudsman positions were used to allow common citizens access to express their concerns to high government officials.
Throughout the years, ombudsmen have played vital roles in keeping military families informed about their servicemembers' commands, especially during deployments. They are the one to turn to whenever a helping hand is needed, lending support, guidance and a reassuring smile when a loved one is at sea and things are a little stressful.
A command ombudsman is appointed by the CO. This volunteer position is usually filled by the spouse of an enlisted service member to act as a full member of the commanding officer’s team. They serve as a communication link between the CO and family members, and as information and referral specialists.
Coordinating this unique program is the Fleet and Family Support Center (FFSC), Ombudsman Program coordinator. “The FFSC is responsible for overseeing the training of new ombudsman. We also assist the base ombudsman chairman with the Ombudsman Assembly each month, coordinate advanced training, and offer guidance and additional resources to command ombudsmen,” said Dianne Parker, who has trained ombudsmen at the Naval Air Station (NAS) Jax FFSC since 1988.
The NAS Jax FFSC holds training for new ombudsmen bi-annually. “We have people from all over the world attending our training. Any base that does not have an FFSC, their commands can send ombudsmen to our training. Last week, we held our summer training session and had ombudsman from out-of-state,” added Parker.
Once the ombudsman is appointed by the CO, they are required to attend a 40-hour training session to teach them the basic skills needed for this job. “We teach them communication skills, what they are required to report if necessary, confidentiality requirements, how to establish a working relationship with the families, and provide them with the information and referrals they may need,” Parker continued.
“We are also tasked with providing ongoing training which is done through our ombudsman assemblies," added Parker. "This training covers guidelines on how to deal with the media, suicide prevention, learning to be assertive and how to handle emergencies. I can’t stress enough how important it is for command ombudsmen to attend ombudsman assembly meetings. It’s a great forum to gain knowledge, which will allow them to better help the families in a time of need.”
Currently, there are about 45 ombudsmen on base. These volunteers will remain in this role until there is a change of command. At that time, they are required to submit a letter of resignation. If they desire to continue in the role as ombudsman after the CO transfers, they must submit a letter of continuance to the incoming CO. Most are asked to stay on in the position. New candidates for the position are screened on such things as how much time they can devote to the job, motivation, communication skills and experience.
Although they are not paid for their services, ombudsmen are reimbursed for any authorized expenses, such as mileage, childcare and office supplies. It may not sound like much, but the most significant value they gain is the satisfaction of helping other command family members. They also gain skills and experience that will benefit them throughout their lives.
“I volunteered for this position, because I get satisfaction out of helping other people. My husband Chad joined the Navy when he was 18, and I became a Navy wife at 19. I didn’t know what to do or who to turn to. I don’t want others to ever feel that way,” explained Tammy Barrett, ombudsman for NAS Jax.
“It’s hard to find someone to volunteer as an ombudsman," Barrett continued. "It’s not an easy position, and it takes a special kind of person for this job. We need quality dedicated people who want to help their command and its family members,” Parker stated.
For related news, visit the Naval Air Station Jacksonville Navy NewsStand page at
www.news.navy.mil/local/nasjax.