I was stationed there about 2 years ago, and I can tell you that whether the detailers and program coordinators like it or not, they are there to serve the fleet (including anyone not yet in the fleet). The Bureau has gone through alot of changes to become more customer service oriented (just like the rest of the Navy) that's why there are no more secret back door numbers and bs like that. And since they work for the member, calling them shouldn't be misconstrued as going over someone's head.